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Support promise: Dedicated support team helps you every step of the way.
Adkernel is a business driven by our clients. We offer support in many forms, from day-to-day technical issues and support monitoring for immediate technical issues to more considered and longstanding technical and business advice. As a technology provider, we're here to assist your team by bringing technical expertise and industry insights that let you focus on growing your business.
Pre-sales support.
Demos and Use Case Scenarios: For anyone considering Adkernel as their platform or technology provider, we are happy to assist and help answer any technical or business-related questions you may have. Please reach out to us via the contact form here.
During the initial stages.
Setup and Onboarding: Our onboarding team will give you the proper guidance and assistance to integrate and launch your Adkernel configurations within your internal operations.
Platform Training: You will have access to a dedicated account representative during your onboarding to 1) Schedule platform walkthroughs for you and your team and 2) assist with the initial deployment and successfully launch your new adtech systems.
Ongoing relationship.
Technical and Operations Support: Clients can always connect with our dedicated support team to assist with any issue that may arise or to get advice, or for quick questions about the platform, partners, or beyond. We focus a great deal on our technical support, which comprises over 40% of our staff.
Strategic Support for Growth: We also have a dedicated strategic team to advise our clients on issues and technologies which impact your business and to help optimize revenue and expand your business. Our goal is to support your business and advise on opportunities to help you grow your business - from joining meetings with your team and partners to advising on industry standards, compliance, and new technologies —we are here for you.
Do you have a support question?
