New Jersey, NY, USA
Williamsburg, DE, USA
Tel Aviv, Israel
- Great locations
- Free snacks
- Outings & Events
- Career growth plans
CUSTOMER BUSINESS SUCCESS ASSOCIATE
We are looking for a motivated, energetic, self-starter to join our team. We provide comprehensive, hands-on training.
We are seeking people who value teamwork but enjoys exceeding individual expectations.
CUSTOMER BUSINESS SUCCESS Team focuses on growing client utilization of the platform and assisting clients in understanding current features and communicating new developments.
- Become a product expert on Adkernel platforms
- Deeply understand existing and potential customers’ use cases and technical requirements
- Reach out to clients over the phone and via email to troubleshoot customer issues
- Consult customers on complex technical topics, such as log file setup, API calls to help automate processes, user data integrations, and custom ad tech architecture etc.
- Identify and manage opportunities by up selling additional solutions based on clients needs.
- Qualify warm leads and the interest of potential clients content and demo requests.
- Schedule demos of the platform for those who have established an interest in using the company’s services.
- Work closely and liaise with sales team to ensure qualified leads are converted.
- Develop relationships and rapport with clients in order to ensure continued business
- Managing client relationships face to face, negotiating and closing deals in person
Applicants should have a strong communication skills and a drive to build strong relations with clients as well as an ability to keep up with the latest RTB and Programmatic developments and strategies.
- Bachelor’s Degree
- Experience in advertising technology or digital media buying is preferred
- An eagerness to learn with aspirations for career progression in adtech
- Excellent analytical and troubleshooting skills
- Outstanding technical communication, both written and verbal
The role is a growth role with opportunities to advance and learn advanced skills specific to our industry and get the insight and real world understanding that a platform service provider can offer.