Customer Business Success Associate

  • New Jersey, NY, USA
  • Williamsburg, DE, USA
  • Tel Aviv, Israel
  • Kyiv, Ukraine
  • Zaporizhzhya, Ukraine
  • Great locations
  • Free snacks
  • Outings & Events
  • Career growth plans
  • Bonuses
  • Internships
Customer Business Success Associate
New Jersey, United States
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CUSTOMER BUSINESS SUCCESS ASSOCIATE

We are looking for a motivated, energetic, self-starter to join our team. We provide comprehensive, hands-on training.

We are seeking people who value teamwork but enjoys exceeding individual expectations.

Responsibilities:

CUSTOMER BUSINESS SUCCESS Team focuses on growing client utilization of the platform and assisting clients in understanding current features and communicating new developments.

  • Become a product expert on Adkernel platforms
  • Deeply understand existing and potential customers’ use cases and technical requirements
  • Reach out to clients over the phone and via email to troubleshoot customer issues
  • Consult customers on complex technical topics, such as log file setup, API calls to help automate processes, user data integrations, and custom ad tech architecture etc.
  • Identify and manage opportunities by up selling additional solutions based on clients needs.
  • Qualify warm leads and the interest of potential clients content and demo requests.
  • Schedule demos of the platform for those who have established an interest in using the company’s services.
  • Work closely and liaise with sales team to ensure qualified leads are converted.
  • Develop relationships and rapport with clients in order to ensure continued business
  • Managing client relationships face to face, negotiating and closing deals in person

Requirements:

Applicants should have a strong communication skills and a drive to build strong relations with clients as well as an ability to keep up with the latest RTB and Programmatic developments and strategies.

  • Bachelor’s Degree
  • Experience in advertising technology or digital media buying is preferred
  • Knowledge of Javascript, JSON, HTML, and/or SQL
  • An eagerness to learn with aspirations for career progression in adtech
  • Excellent analytical and troubleshooting skills
  • Outstanding technical communication, both written and verbal

More Info

The role is a growth role with opportunities to advance and learn advanced skills specific to our industry and get the insight and real world understanding that a platform service provider can offer.

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